As a Manager, you know that driving customer satisfaction is key to your success. It should be a priority. What can you do to create a customer centric culture within your team? This course will leverage the 6 pillars that frame the core competencies of Customer Experience (CX). We will show you how you can ensure your team embraces a CX culture and delivers great experiences to your clients.

Syllabus:

  • What is CX?
  • Why is CX important?
  • Team alignment with organizational priorities
  • Developing a team customer centric culture via employee engagement
  • Recognition
  • Gathering customer insights
  • Survey best practices
  • Metrics and Measurement