If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management. You will learn how to make a successful transition from employee to manager, and you will learn how to manage your time so that you can deal with the constant demands of a managerial job. You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager’s job involves getting things done through other people, and this course will help you understand how to influence and direct other people’s performance. Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.


  • Introduction to Managerial Work
  • Making the Transition into Management
  • The Tasks of a Manager
  • Managing Task, Performance, and Time
  • Introduction to Motivation
  • The Best-Known Researchers in Motivation
  • Motivation Theories
  • Understanding the Theories of Motivation
  • Introduction to Conflict Resolution and Problem-Solving
  • Models of Conflict Resolution and Problem-Solving
  • Working Through Problems
  • Implementing Solutions to Problems and Conflicts