What does a supervisor or a manager need to know? Have you ever felt technically prepared for a supervisor’s role, yet felt defeated by the personnel issues that seem to arise? You are not alone; many people feel the same way. In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor. In addition, we will discuss how to develop your interpersonal skills by understanding and dealing with various issues that arise at work.
We will show you how to understand various personality traits – in yourself and in others – and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and develop a plan of action to improve both your interpersonal skills and your work relationships.

Syllabus:

  • Purpose and Elements of Communication
  • Direction of Communication Flow
  • Communication Media and Effective Listening
  • Non-Verbal and Written Communication
  • Communicating with Groups and Running Effective Meetings
  • Communicating During Organizational Change
  • Introduction to Interpersonal Skills
  • Personality Theory and Personality Types
  • Personality Conflicts
  • Personality Characteristics
  • The Use of Power and Situational Leadership
  • Using Interpersonal Skills Throughout Your Career